Whoever answers the phone when you call is accountable for your reported issues and stays with you until your ticket is resolved. Our support personnel are all Tier II or higher, so you get a knowledgeable response from the beginning. And, if we can’t fix your problem quickly, we only escalate your call once instead of passing you around from department to department.
When you call with an issue, we thoroughly document the problem and solution to improve our response and resolution times. We don’t want you to run into the same problem time and time again, so we use your call to inform our proactive support and help you avoid the issue in the future. And, since we’re familiar with your systems, we can get to the root of the problem in less time.
You shouldn’t have to waste an hour or more every day calling your IT provider. Our ultimate goal is to call you more than you call us. How? By monitoring your technology around the clock and addressing red flags before they interrupt your operations. We also regularly assess your infrastructure to optimize performance and eliminate the need for most support calls.
Getting your issue resolved by an IT helpdesk support representative can feel great – until the bill comes. Put a cap on ballooning technology costs with our predictable monthly helpdesk fee. Whether you call us five times or 50, you’ll always pay one flat expense. Better support at a manageable price – that’s the Method Group promise.
Each IT helpdesk support call you make during the month is covered in your managed services agreement.
We answer the phone quickly and work hard to resolve your issue with minimal business interruption.
Stop wasting hours each day explaining your problem and waiting for help from your IT provider.
Gaining a thorough knowledge of your systems simplifies the process of finding and fixing IT problems.